Relationship Management is one of the key disciplines of any truly competitive company, demanding major investment in decision support engines, call centres and contact management systems. Customer, employee, supplier and business partner relations are the life-blood of any company, yet most organisations have no idea what their ‘partners’ are thinking or planning. Why not? Quite simply because they never ask. The QSMART solution from Link Technology provides organisations with the ability to ask quickly and efficiently, time and time again. Benefiting from Internet functionality, QSMART provides a fully customisable electronic survey solution, plus powerful data analysis and reporting capabilities. Compiled surveys are deployed via an Intranet, the Internet or e-mail, making it applicable to a modern E-business environment. The measurement and analysis of business functions is a vital component of managing any aspect of a business relationship whether it be customer satisfaction or supplier Euro readiness.