The QSMART solution provides answers to these questions by automating and streamlining the survey and review of any business function. The product is ideally suited to support customer relationship management, (CRM) and enterprise resource planning (ERP) applications, yet also addresses staff satisfaction, product acceptance, market attractiveness, procurement strategies and operational disciplines such as Euro readiness and health and safety. The range of applications are extensive, benefiting key business functions with quality input from potential users such as customers, employees or business partners.”

QSMART delivers a comprehensive and structured electronic survey tool that can be distributed to an organisations’ customers, employees or business partners depending on the business function being reviewed. Respondent’s receive, complete and return the survey using a PC. Completed surveys are returned to the organisation where they can be quickly and accurately analysed and reported upon.

By providing a generic survey interface, the QMSART solution can be tailored to suit any specific application. Tailoring of a survey normally includes refining the survey questions, defining specific answer formats, threading the questions to generate a cohesive structure and the weighting of questions to represent a business priority model.

Once the format and questions have been finalised the system utilises a powerful interactive electronic survey tool to deliver the questions across the Internet, (on-line or download) via an e-mail attachment or diskette. Respondees complete the survey on their PC and return the resulting encrypted output file to the survey administrator where it is imported into a repository database. Survey results are then collated and analysed against the defined business priority model.

The solution delivers a powerful and flexible replacement for the traditional paper based survey review method. By reducing the cost and time needed to complete a review QSMART encourages more frequent measurement activity to be conducted. The process required to implement QSMART is short, this ensures timely completion of a review and early attention to any needs that are determined. The reporting output provides a complete analysis of the business function. The analysis reports will clearly identify areas where it is perceived that a company is performing well and where it needs to improve. The data gathered can be processed against multiple models of the business to produce a range of reports for different views of the business.

Ultimately organisations’ customers, employees and business partners possess vital business information. QSMART allows an organisation to easily and quickly measure the views of such groups and act accordingly. In doing this an organisation gains effectiveness and efficiency, whilst generating valued communities of interest in the business improvement process.