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What
is Discovery?
Discovery is a software solution that allows organizations
to audit, track and manage changes to their IT
assets. Using Discovery you can quickly and easily:
- Inventory
your assets
- Identify
their physical location
- Determine
if you have the appropriate hardware configuration
to support new software upgrades
- Identify
all hardware, software and location changes
made to a PC for any given period of time
- Share
the data with other applications
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Why
is inventory important to my business?
The
more control you have of your IT assets, the more
control you have over associated costs, purchases,
help desk support and overall desktop management.
In addition, the more information your IT personnel
have about each system the more efficient they
are - support calls will be shorter, software
upgrades are easier and more time is left for
innovative projects to allow your to business
to grow.
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What
type of organization would benefit from Discovery?
Whether
you have 50 or 5,000 PCs in your organization,
your information technology (IT) assets are critical
to the success of your business. But how much
control do you have over these assets after they
are purchased?
The
more knowledge you have about your IT assets,
the more control you have over associated costs,
purchases, help desk support and overall desktop
management.
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How
Does Discovery work?
Discovery is installed on a Novell NetWare or
Windows NT server. The Client agents are then
deployed to client PCs via one of the deployment
methods Login scripts, pushed via NT/2000
services, via email or a standalone diskette.
Once
these client agents have been installed, the Discovery
Control Center is used to centrally manage and
view the results of all audits carried out. The
unique LANProbe technology also enables you to
discover and track the physical locations of all
your network devices within your organization.
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What
platforms does Discovery support?
The
Client Audit Agent will audit PCs running
the following operating systems:
- DOS
- Windows
3.x
- Windows
95/98/NT
- Windows
2000
Network
Environment:
- Microsoft
Windows NT 3.51 and higher
- Novell
NetWare version 3.1.1 and higher and IntranetWare
LANProbe requires the TCP/IP protocol on an
Ethernet-based network
SQL
Server (MSDE -supplied with Discovery) requires:
- Microsoft
Windows 95/98/NT4/2000
- Pentium
166Mhz processor with minimum 64Mb memory and
80Mb disk space
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Does
Discovery support Windows 2000?
Yes
Windows 2000 is fully supported
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Do
I need to purchase a copy of SQL server to run Discovery?
No
Discovery is supplied with a runtime version
of Microsoft SQL (MSDE).
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How
can I obtain an evaluation copy of Discovery?
30
day evaluation copies of Discovery are available
either by Link Technology.
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What
is the difference between the demo and the evaluation
versions?
The
evaluation version of Discovery is a full running
version of the product limited by length of time
and number of assets that can be stored in the
repository.
The
Demo version available for download
is a free-standing version of the product that
enables you to view the functionality available
without needing to deploy the client agents.
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How
is Discovery licensed?
Discovery is licensed per PC audited on the network.
A license is not required for other network devices.
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How
can I upgrade to Discovery from existing 2000 solutions?
If
you install Discovery on a computer that already
has one of the 2000 products installed, the installation
program detects this product and offers you the
opportunity to preserve the existing information.
In this way, the 2000 Repository can be preserved
and imported into the Discovery Repository. All
the computers are placed in a new 2000 Organizational
Unit and marked as "2000 computers".
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What
kind of technical support can I obtain for Discovery?
Initial
purchase of Discovery will include free of charge
product support for a period of 60 days and thereafter
product support will be available on an annual
or multi-year agreement.
The
Discovery product support includes telephone technical
support, e-mail support and access to our on-line
knowledge base - a valuable source of information
on operating your software consisting of technical
reports and frequently asked questions. Full provision
of available product updates and also minor product
upgrades will be shipped to end users upon request.
Telephone
technical support is provided from both our UK
and USA offices.
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How
can Discovery help detect people installing unsupported
and unlicensed applications within the organization?
You
can swiftly determine whether your organization
is legally compliant with software licensing,
as Discovery will show how many times an application
has been installed and compare this against the
number of licenses purchased.
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With
many inventory products available, why would I select
Discovery?
Customer
demand drove the development of Discovery. was
already in the inventory market with 2000, our
year 2000 product line. 2000 provided hardware
and software inventory, in addition to y2k testing
and correction. Many of our customers did not
have inventory products and found 2000 so easy
to deploy, they began requesting more and more
auditing features.
Although
there are many network-based inventory products
available today, many of these products do not
provide a complete inventory and tracking of the
assets. The key inventory features they are missing
are the detection of the physical location of
the assets and the tracking of installs, moves,
add and changes to the PC.
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What
makes Discovery unique?
Discovery is unique in several ways: First, the
LANProbe is patent pending technology that will
determine where a network device is physically
attached, enabling the network administrator to
easily determine the physical location of the
device. Knowing the physical location of a device
provides a comprehensive inventory that is the
foundation for asset management, desktop management
and help desk support.
Discovery
is also unique in that it tracks all installations,
moves, additions and changes made to the PCs,
including location changes, and maintains a complete
audit history. This information can expedite help
desk problem resolution by providing the technician
with detailed information on demand.
In
addition, the Discovery product can be deployed
in a variety of ways to accommodate organizations
with a variety of computing requirements. Deployment
can be done using login scripts, Windows NT/2000
services, and through email for mobile users.
Non-networked PCs can also be audited using a
standalone test disk.
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What
impact will Discovery have on network traffic?
Discovery is designed to minimize network traffic.
Audit results sent from each client contain only
differences from the previous audit. In most cases
this is approximately 1-2K in size. The first
audit will be larger, typically 80-100K.
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